Returns & Exchanges
By purchasing any item or service from our company, you are agreeing to our Terms and Conditions including our Return Policy. All return authorization requests are subject to approval.
For your convenience we offer;
Free Shipping & Restocking Fee: Please know that in order for us to keep our prices down. If you return an item for a refund that received Free Shipping. You will be charged a 20% restocking fee.
-Size Exchange for same item style only. (Customer Pays Shipping Both Ways).
-Store Credit minus 10% restocking fee from item price minus any discount. Shipping and Handling is excluded.
-Refunds If you paid for shipping, then only a 10% restocking fee will apply. Original Shipping and Handling is not returnable.
-All claims must be made within 30 days from receipt of goods. The 30 days start counting from the date the item was delivered to the shipping address provided. This is verified using your tracking number. Once a Return Authorization is provided you have up to 10 business days to mail the item. This means that the package must be postmarked, not rushed.
-Item must be in its original condition and have NO signs of wear. NO Scratches, NO Scuff Marks, No Stains, No Footprint left inside the shoe. The item must be unworn and only tried on. The item must include all manufacturer's packaging. No refund will be given on shoes that show any signs of wearing.
- You must have access to the internet to request a return authorization. Absolutely no return authorizations are given over the phone. All claims must be in writing (email).
- If you are returning shoes, the original box must be in original condition as well. Do NOT tape over the box.
- You must contact us first to receive a Return Authorization.
- We are not responsible for lost or stolen returns. Please insure your package.
Exchanges & Store Credit
- Buyer agrees to pay shipping both ways.
- Depending on availability exchanges usually take about 1-2 weeks to ship after receiving your return.
- Exchanges which require availability in the future cannot be returned for a refund after receiving replacement, because the transaction will be too old. Only up to 2 exchanges allowed within a 30 day period.
Halloween Footwear sold from September 15th- October 31st can only be accepted for size exchange only. Item must be in its original condition. All general return rules apply.
Clearance Items & Sale Items
- Items under subcategories such as Clearance, To Be Discontinued and Like New, can NOT be returned or exchanged.
- All Jewelry and Handbags are final sale and can not be exchanged or returned.
- Items purchased "On Sale" are considered final sale. This does NOT apply to using a coupon on regular priced items when placing an order. It only applies to items that show automatic discount prices on the listing page.
- Defective merchandise must be new without worn signs.
- All claims for defective merchandise need to be made within 30 days from receipt of goods.
- Defective items must be returned with their original inside packaging and box. No exchanges or returns will be accepted for items missing their original manufacturer's packaging.
- Defective merchandise can only be exchanged for same size and style.
- We will credit you for shipping the item back to us. Please know that we will ONLY credit you for Standard shipping via USPS. Any expedited shipping method or shipping company you want to use is at your own discretion and you assume the difference in the cost.
- Item which meets all above requirements will be replaced or store credit will be given if the same style is not available.
- Please allow 1-2 weeks for your replacement to ship out.
- Refunds requested on defective merchandise will be imposed a 30% restocking fee.
Refunds & Cancellations
- Cancellations are subject to a 5%-15% Processing Fee.
- Refunds are subject to a 20% Restocking Fee.
- Gift Certificates: Once purchased a Gift Certificate never expires from our system. Therefore Non-Refundable under any circumstance.
- Merchandise returned back to us for a refund with noticeable signs of wearing will be refused. No refund will be provided.
- Discounts will be subtracted from the item price. Shipping and Handling are excluded and do not qualify for a discount subtraction unless specified.
- A 20% restocking fee will apply to the item price after any discounts applied during checkout. No restocking fee if you return item for exchange or store credit.
Return Process (What To Expect)
- Once the item is received by our warehouse. It must be inspected before a refund, store credit or exchange could be processed.
- The inspection process takes about 3-7 business days depending on the volume of returns received.
- On qualified returns requesting a Refund. You will receive a refund minus a 20% restocking fee, original shipping is excluded and will not be refunded..
- Items returned for a replacement due to our mistake. We will provide a refund for standard shipping method via USPS, to cover your shipping cost of returning it to us. We will also ship the replacement back to you at no additional cost.
-Uturn Utopia, its employees, shareholders, and affiliates are not liable for bodily injury, property damage, or any other loss caused directly or indirectly by any of the items for sale at our store. We are NOT responsible for any allergies caused due to any material, packaging, preservatives or any chemicals used by the manufacturer to make shoes, clothing or any item for sale at our store. Uturn Utopia.com is not responsible for manufacturer defects or any loss caused by the quality. Uturn Utopia.com has the right to approve or deny refunds for any reason.
Instructions for Returning an Item
-You Must contact us to receive a Return Authorization. Items received without a Return Authorization will be rejected and returned back to you at your expense.
-The Return Authorization Number must be written outside the box.
***For your protection please get tracking number and insurance for your package. We are not responsible for lost packages due to shipping carriers.
-The item you return must be in its original condition. It must come with its original box and manufacturer's packaging.
-DO NOT tape or affix labels on the original shoe box. It can not be resold. You either need to use wrapping paper or put them inside another box.